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Solving issues with S2O flow

Troubleshooting common Offer URL errors in the S2O flow.

  • Line Item issues (Missing Currency): Set Deal Currency, remove/re-add if needed.
  • Product Details Missing: Set Amount to 0 → Save → Wait 1 minute → Correct Amount and save again.
  • Time Limited Discount Error: Must be a whole number (not .5 etc) → Reset Amount as above, making sure to wait 1 minute after changing back amount.
  • Famly Responsible Errors: These map 1to1 with the offer section so refer to these to see which one is empty/in the incorrect format.
  • Include VAT dropdown for your Market in the line item directly.
    • UK/Germany/Denmark
    • CH/US = 0 default

Issues with New Offer URL creation: See this Notion page for de-bugging.